Terms & Conditions

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All dealings with The Bali Experience Company Pty Ltd (t/a The Bali Experience Company) will be on these Terms and Conditions (Terms) unless otherwise agreed in writing with The Bali Experience Company.

1) Right to add, withdraw, substitute and/or vary advertised routes
The Bali Experience Company reserves the right to add, withdraw, substitute and/or vary advertised routes, prices and departure times for the Tour without notice. However, a reasonable effort will be made to maintain arrangements as advertised.

2) Requirements to participate
(a) All Passengers in The Bali Experience Company Tours (“Passengers”) must hold a valid ticket, receipt, gift certificate, voucher or confirmation letter. Entry may be refused if tickets, gift certificates, vouchers or confirmation letters are damaged or defaced in any way or not purchased from an authorised point of sale.

(b) The Passenger acknowledges and agrees that it participates in The Bali Experience Company Tour at their own risk.

3) Ability to refuse participation
(a) The Bali Experience Company reserves the right to refuse any person, for whatever reason, participation in The Bali Experience Company Tour, in its absolute discretion, whether or not they have previously purchased a ticket. A person will be reimbursed for tickets previously purchased should they be refused permission to participate on grounds other than those set out above.

(b) During The Bali Experience Company Tour, all Passengers must obey the directions and instructions of The Bali Experience Company guide, must not disturb other Passengers or interfere with The Bali Experience Company guide’s ability to conduct the tour in a safe manner.

4) Miscellaneous Terms
(a) All Passengers acknowledge and agree that The Bali Experience Company is expressly authorised to take photographs of Passengers during The Bali Experience Company Tour and utilise such photographs for the purpose of advertising The Bali Experience Company and The Bali Experience Company Tour including but not limited to being displayed on The Bali Experience Company website (“baliexperiencecompany.com”).

(b) Passenger Photographs remain copyright to The Bali Experience Company and may only be used or reproduced by Passengers for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services, without The Bali Experience Company’s prior written permission.

5) Terms of payment
(a) The Bali Experience Company tickets are non-refundable (subject to Term 7(a) below) and specific to The Bali Experience Company Tour specified in the booking. The Bali Experience Company Tours, rights or entitlements to The Bali Experience Company Tours must not be offered for sale or resale, or resold or used for any commercial purpose, including without limitation promotion of any supplier or any supplier’s products or services, without The Bali Experience Company’s prior written permission.

(b) Bookings may only be changed up to 7 days prior to the original tour date, and changed only by date to another available date, and not a reduction in the number of Passengers. The Bali Experience Company reserves the right to charge a booking fee (25%) on the purchase of tickets and an administration fee (15%)  should ticket purchases be changed to another date.

(c) All must be paid for at the time of booking unless otherwise agreed by The Bali Experience Company in advance.

6) Cancellation and refunds
(a) Bookings may only be changed by the Passenger by giving written notice to The Bali Experience Company at least 7 days before the original tour date.

(b) The Bali Experience Company Tour will not proceed should The Bali Experience Company decide that the weather makes the participation in The Bali Experience Company Tour unsafe, or for any other reason, at the absolute discretion of The Bali Experience Company.

(c) Should The Bali Experience Company Tour not proceed then Passengers will either be re-booked at the earliest possible time at the convenience of the Passengers taking into account available places, or be issued with a refund voucher in the case of purchases bought through an agent, or be reimbursed the price paid for the ticket. The relevant party who has sold the ticket to the Passenger will make all reimbursements.

(d) There will be no refund of a ticket by The Bali Experience Company except in accordance with these terms or as agreed in writing by The Bali Experience Company. Refunds will only be made to the person who purchased the ticket from The Bali Experience Company.

7) The Bali Experience Company Liability
(a) To the extent permitted by law, The Bali Experience Company excludes liability and will not be responsible for any loss, damage or injury arising from or connected with The Bali Experience Company Tour, no matter how that loss, damage or injury is caused. In particular, The Bali Experience Company will not be responsible for loss or damage arising from a Passenger’s failure to obey The Bali Experience Company instructions or from any pre-existing medical or psychological condition. Further, but only to the extent permitted by law, The Bali Experience Company will not be responsible for loss or damage arising from any negligent act or omission of The Bali Experience Company or any person for whom The Bali Experience Company is responsible. Certain laws imply non-excludable conditions and warranties. This provision does not exclude those conditions and warranties but limits The Bali Experience Company liability in relation to the provision of services provided by The Bali Experience Company, or refund of the cost of those services.

(b) The Bali Experience Company is also not liable for any loss, damage or inconvenience arising from or incidental to any delay in the scheduled The Bali Experience Company Tour taking place.

8) Agency
Where an agent on behalf of The Bali Experience Company enters into a sale, booking or any other transaction then that agent shall indemnify The Bali Experience Company for any loss, damage or expense incurred by The Bali Experience Company as a result of any misrepresentation, breach of contract or act of negligence by the agent.

9) Governing Law
These Terms are governed by the laws of New South Wales, Australia. The Bali Experience Company and each Passenger submit to the non-exclusive jurisdiction of the Courts of New South Wales in respect of these Terms and any dispute between them.